I saw this tweet from the Tom Peters (@tom_peters), the management guru, the other day and it really struck a cord with me. Hiring rules: Hire nice people. No shitheads. — Tom Peters (@tom_peters) September 30, 2017 I can’t say I always felt that way, there was a time I Read more…
Almost every B2C (Business to Consumer) organization knows that high-quality customer service is critical in today’s market. But many B2B (Business to Business) and B2G (Business to Government) firms fail to pay enough attention to customer service, this is a critical mistake. The B2B/B2G customer is also a B2C customer Read more…
This evening I was at a major national electronics retailer to purchase a new television. I recently moved into a new place and needed a television sized appropriately for the room (and, my old television being plasma, something that would run cooler to save money on air conditioning.) (more…)
This is a product idea I have for Uber. I’m hopeful they will, one day, implement it.
Allow users to better understand and communicate pick-up locations at complex locations (stadiums, airports, conference centers, etc.) and special events (Super Bowl, Golf Tournament, etc.)
In many of these instances it is very difficult for a requestor to understand and communicate their location to the driver in a manner that is consistent with the vehicle pick-up regulations.