https://nicknow.net/categories/customer-service/Recent content in Customer Service on Nicolas NowinskiHugoen-usMon, 21 Aug 2017 12:09:16 +0000https://nicknow.net/why-b2b-and-b2g-firms-need-nordstrom-customer-service/Mon, 21 Aug 2017 12:09:16 +0000https://nicknow.net/why-b2b-and-b2g-firms-need-nordstrom-customer-service/<p><img loading="lazy" src="http://nicknow.net/wp-content/uploads/2017/08/friendly-customer-service-200x300.jpg">Almost every B2C (Business to Consumer) organization knows that high-quality customer service is critical in today&rsquo;s market. But many B2B (Business to Business) and B2G (Business to Government) firms fail to pay enough attention to customer service, this is a critical mistake.</p> <p>The B2B/B2G customer is also a B2C customer and expects the same service from their business partners - technology partners, marketing firms, real estate, consultants, etc. - as they get at Nordstrom.</p>