What I've been thinking about...

  • B2B
  • B2G
  • Business
  • Customer Service

Why B2B and B2G firms Need Nordstrom Customer Service

Almost every B2C (Business to Consumer) organization knows that high-quality customer service is critical in today's market. But many B2B…

  • C#
  • Dynamics CRM

Dynamics CRM: Extensions to Improve IOrganizationService

I've become a big fan of extension methods over the years to make my development work in Dynamics CRM, easier…

  • Dynamics CRM

Dynamics CRM: FetchXML to Retrieve Access Team Members

The very smart folks over at PowerObjects recently posted a blog article on how to retrieve the membership of an…

  • Business
  • Dynamics CRM

Duplication Instead of Automation: Retailers Need Dynamics CRM

This evening I was at a major national electronics retailer to purchase a new television. I recently moved into a…

  • Dynamics CRM

Dynamics CRM and ILMerge: The Easy Way to Merge DLLs for Plugins

Being able to use external DLLs in Dynamics CRM plugins is challenging but doable. Most people who have been doing…